Question 1

What happens if I ordered the wrong thing or put the incorrect shipping address?

Accepted Answer

If you order the wrong product or enter the wrong shipping address, please contact us immediately via email, so we can cancel your order. Keep in mind you have 10 minutes to cancel your order. If you do not contact us after 10 minutes, we will have to move on with processing and shipping, regardless if the address is incorrect or not.
 
If you insist on us canceling your order after the 10 minute grace period, a $50 restock fee will be deducted from the total you paid.

Question 2

I made a purchase, but my order was canceled and I recived a refund. Why did this happen?"

Accepted Answer

We have the right to decline all unwanted services. If we feel like your order is a threat to our company, we will cancel your order and refund your money immediately.

Question 3

I ordered a few days ago and want to cancel. Can I?

Accepted Answer

Once your order is placed, you have 10 minutes to cancel your order. After 10 minutes, your order is being processed and getting prepared to be shipped. We do not change address, you will have to contact the shipping carrier for that. So, please keep in mind the 10 minute grace-period, if you notice that your order is incorrect (i.e. you ordering the wrong product). . If you insist on us canceling your order after the 10 minute grace period, a $50 restock fee will be deducted from the total you paid. EXAMPLE: If you order at 1:00pm and want to cancel your order 15 minutes later, a $50 restock fee will be deducted from the total you paid. YOU CANNOT CANCEL AN ORDER  HOURS, A DAY, OR DAYS AFTER YOUR ORDER IS PLACED!!! If you have any questions or concerns, please email us at support@kadblackextensions.net

Question 4

Since I can't cancel my order, can I refuse the package?"

Accepted Answer

If your package was attempted to be delivered by UPS, DHL, or FedEx and you refused your package from Kad Black Hair Extensions, you will not be given a refund under any circumstances. All purchases are final.

Question 5

I ordered during a glitch, will I still receive my order?

Accepted Answer

If you ordered during a glitch, then it must be your lucky day! Here at Kad Black Hair Extensions, we honor all glitch orders. For example, if you purchase a 4x4 premade closure wig off our website, we will send you a 5x5 HD closure wig instead, for no additional charge. We no longer sell 4x4 premade closure wigs, therefore the system did a glitch and we have to give your something of equal value or better.

Question 6

If I receive my package and wait to install your products, and an issue occur can I get a replacement?

Accepted Answer

If you wait weeks, months, or years to use one of our products and alledgelly find an issue, we will NOT send a replacement due to us not knowing exactly if you are using our product or not. As mentioned before, if we do not receive an email within 24 hours of the delivery stamp, we have deem the merchandise as successful delivered, usable, and of perfect quality.

Question 7

I ordered from Kad Black Hair Extensions, but my sylist ruined the quality of the hair. Do you all send a replacement?"

Accepted Answer

If your stylist damage your bundles, wigs, closure, or frontals, we are not responsible and we will not be replacing it. To avoid this, we recommend you going to a professional hairstylist for all coloring services and installations. We take video recordings of all orders before shipping them out. Therefore, we know our quality and what can be acheived without products.

FREQUENTLY ASKED QUESTIONS